Refund and Returns Policy for Vachmastglasni Sports Equipment Store

Effective from December 24, 2024

At Vachmastglasni, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we offer a clear and simple return and refund process. Please read through our Refund and Returns Policy to understand the terms and conditions associated with returns and refunds.

1. General Return and Refund Conditions

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it for a refund or exchange within 30 days of receiving your order, provided the following conditions are met:

  • The product is in new, unused condition and in its original packaging.
  • The item has not been altered, washed, or damaged in any way.
  • You have the original receipt or proof of purchase.
  • The product is not on our non-returnable list (see below).

2. Non-Returnable Items

Certain items are not eligible for returns or refunds. These include:

  • Personalized or custom-made items.
  • Opened or used equipment such as fitness accessories, mouthguards, or protective gear.
  • Gift cards and digital products.
  • Clearance or final sale items (if marked as non-returnable on the product page).

If you are unsure whether an item is returnable, please contact us before making the purchase.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us:
    Reach out to our customer service team via email at info@vachmastglasni.com or by phone at (408) 223-7156 to request a return authorization. Please provide your order number and the reason for the return.

  2. Return Authorization:
    Once your return is approved, we will issue you a Return Authorization (RA) and provide instructions for returning the item. Please note that we may ask you to send the item back with a specific shipping method.

  3. Packaging:
    Ensure the product is securely packaged in its original packaging (if possible) to avoid damage during return shipping. You are responsible for the return shipping costs unless the item is defective or we made an error with your order.

4. Refunds

Refunds will be processed once the returned item is received and inspected. We will notify you via email when we have processed your refund.

  • Refund Method:
    Refunds will be issued to the original payment method used during the purchase. This may take up to 7-10 business days to appear on your bank statement, depending on your payment provider.

  • Shipping Charges:
    Shipping charges are non-refundable, except in cases where the return is due to a mistake on our part (e.g., incorrect or defective item).

  • Partial Refunds:
    In some cases, a partial refund may be issued if the product shows signs of use, damage, or missing parts upon inspection.

5. Exchanges

If you would like to exchange a product for a different size, color, or model, please follow the same return process and place a new order for the desired item. If you wish to exchange an item due to a defect or an error on our part, we will cover the shipping cost of sending the replacement product.

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us immediately (within 7 days of receiving your order) so we can resolve the issue as quickly as possible.

  • Contact Us:
    Please email us at info@vachmastglasni.com with photos of the damage or defect and your order details. Our customer service team will guide you through the process of returning the damaged or defective item.

  • Refund or Replacement:
    Once we confirm that the item is defective or damaged, we will either issue a full refund or send a replacement product, depending on your preference and the product’s availability.

7. Return Shipping Costs

  • Customer Pays for Return Shipping:
    If the return is due to a change of mind or purchasing the wrong item, you will be responsible for the return shipping costs.

  • Vachmastglasni Pays for Return Shipping:
    If the return is due to a defect, error on our part, or a product not matching its description, we will cover the return shipping costs. We will provide you with a prepaid return label in such cases.

8. International Returns

For customers outside the United States, please note the following:

  • Return Process:
    International returns must follow the same procedure as domestic returns. However, you are responsible for return shipping costs, customs duties, and any taxes associated with returning the item.

  • Refunds:
    International refunds will be processed to the original payment method. Please be aware that any customs duties or taxes paid at the time of the original purchase are not refundable.

9. Contact Information

If you have any questions regarding our Refund and Returns Policy or need assistance with your return, please do not hesitate to contact us:

Our customer service team is available to assist you and ensure your shopping experience is as easy and enjoyable as possible.

Thank you for choosing Vachmastglasni for your sports equipment needs. We are committed to providing high-quality products and excellent customer service. If you have any questions or concerns about our Refund and Returns Policy, please reach out to us and we will be happy to help.